What is Digital Asset Management?
Digital asset management is the cataloguing, storage, annotating and retrieval of ‘digital assets’, such as digital photographs, animations, video and sound files. Digital asset management systems are computer software and/or hardware systems designed to help in this task.
What sort of equipment do we need to install Media Lightbox?
You don’t need to install it locally on your server. Media Lightbox is provided as an online service and hosted on our servers. The service can be used via a normal PC or Mac, with a standard internet browser such as Internet Explorer, Firefox or Chrome.
What file types does Media Lightbox support?
The product supports a wide range of file types, including all major image file types, Photoshop, PDF, Videos, Sound, Powerpoint, and Microsoft Word.
Can I restrict access for different users of the system?
Yes. Media Lightbox allows you to create standard users, power users, and admin users, and manage which users see which folders, the number of functions they can use etc.
Is our data backed up properly?
Our hardware is fully redundant so that even if one disk fails no data will be lost and the system will not go down. In addition, all data is backed up to a separate storage area three times daily and can be recovered in the event of total system failure. System uptime is greater than 99.5%.
If I have a free account that has expired, will my data be deleted immediately?
No. Free accounts have no time limit, but are limited by storage space, data transfer and user numbers. In cases where an account is to be closed, we will ensure that you have adequate warning beforehand, and data will be archived for three months after the account has been closed.
If I have a free 1 month trial or a paid account that has expired, will my data be deleted immediately?
No. If you have come to the end of your free month trial period you will be automatically charged on a monthly basis unless you cancel your account. If you decide to cancel your account at any time you will receive notification that your data must be removed from our servers before the end of the free month trial period or the end of the current month which you have paid for. All data is archived so you can reactivate your account at any point up to 3 months after the account has been closed.
How much can I store on Media Lightbox? (Capacity Guides for digital files)
Depending on the package that you choose you will be able to store different volumes of your digital files on Media Lightbox. It is difficult to conceive how much 'space' is taken up by an image, PDF, audio or video file. Factors such as the quality of the image, video, audio file will affect the amount of space taken up by the file on Media Lightbox. Here is our rough guide:
1 Megabyte (1 MB) roughly equals:
* 1 minute of music
* 1 low resolution photo
* 12000 words in a Word file (about 20-30 pages)
* 10 seconds of low resolution video
1 Gigabyte (1 GB or 1024 MB) roughly equals:
* 16.6 hours of music (roughly 16 CDs)
* 350 high resolution photos (or 50 'RAW' photos)
* 2-3 full length novels
* 5 minutes of good quality video (13GB per hour)
Not getting your signup confirmation email?
Not getting your signup confirmation email?
1. Open your email client and locate your Junk/Spam folder.
2. Select the email from Media Lightbox.
3. Click the "Not Junk/Spam".
Internet Explorer is blocking my downloads from Media Lightbox. How do I fix it?
About automatic download blocking in Internet Explorer
In Internet Explorer, the Automatic Download Blocking feature provides automatic suppression of file download dialog boxes that are not the result of an action you took (e.g., a click or keystroke). When a dialog box is automatically blocked, the Information Bar appears at the top of your window, stating:
"To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for more options...."
You can then click the Information Bar to download the blocked content.
If the Information Bar does not appear, you can change the setting that controls automatic download blocking:
In Internet Explorer, click Tools, and then Internet Options.
In the Internet Options dialog box, from the Security tab, select the Internet zone, and then click Custom level...
Scroll down to "Downloads". Under "Automatic prompting for file downloads", select Enable.
Can I pay using Bitcoin?
Yes, we accept payment in Bitcoin for Media Lightbox paid accounts. To sign up and pay using Bitcoin, just set up a free trial account in the normal manner and then contact us to arrange payment.